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Top FAQs

LinkPoints

  • My LinkPoints are not credited. What should I do?
  • Where can I check my LinkPoints balance and transactions?
  • How do I earn LinkPoints?
  • How do I redeem LinkPoints?
  • What is the expiry date for LinkPoints?
  • Can I transfer my LinkPoints?

Card Registration or Login Account

  • How do I know if I am holding an in-store issued Plus! card?
  • Why should I register my Plus! card online?
  • Eligibility for the 300 LinkPoints reward
  • Why should I create a Plus! Login account?
  • Where do I register for a login account?

Card Replacement

  • Card Replacement - What should I do if my Plus!/ NTUC Plus! card is damaged, lost or stolen?
  • Card Replacement - What should I do if I do not receive my replacement Plus!/ NTUC Plus! card?

Plus! Card Application

  • How do I apply for a Plus! card to become a Plus! member?
  • What are the benefits of the Plus! Rewards Programme?
  • Can I hold multiple Plus! cards?
  • Is there an annual membership fee for the Plus! card?

Plus! Exchange

  • What is Plus! Exchange?
  • How does Plus! Exchange work?
  • How long does it take to have my Plus! Exchange conversion request processed?
  • Where can I view the status of my Plus! Exchange conversion request?

Foodfare Pre-paid Value

  • Why can't the OCBC Plus! cards continue to be used for top-up and payments at NTUC Foodfare?
  • Who do I contact if I have enquiries on the pre-paid value card?
  • How can I get a refund of my pre-paid value?
  • Is there any value expiry to the pre-paid value?
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