Top FAQs

LinkPoints

• My LinkPoints are not credited. What should I do?
• Where can I check my LinkPoints balance and transactions?
• How do I earn LinkPoints?
• How do I redeem LinkPoints?
• What is the expiry date for LinkPoints?
• Can I transfer my LinkPoints?

Card Registration or Login Account

• Why should I register my Plus! card online?
• Eligibility for the 250 LinkPoints reward
• Why should I create a Plus! Login account?
• Where do I register for a login account?
• How do I change my username?
• How do I change my password?

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Card Replacement

• Card Replacement - What should I do if my Plus!/ NTUC Plus! card is damaged, lost or stolen?
• Card Replacement - What should I do if I do not receive my replacement Plus!/ NTUC Plus! card?

Plus! Card Application

• How do I apply for a Plus! card to become a Plus! member?
• What are the benefits of the Plus! Rewards Programme?
• Can I hold multiple Plus! cards?
• Is there an annual membership fee for the Plus! card?

Plus! Exchange

• What is Plus! Exchange?
• How does Plus! Exchange work?
• How long does it take to have my Plus! Exchange conversion request processed?
• Where can I view the status of my Plus! Exchange conversion request?

Foodfare Pre-paid Value

• Why can't the OCBC Plus! cards continue to be used for top-up and payments at NTUC Foodfare?
• Who do I contact if I have enquiries on the pre-paid value card?
• How can I get a refund of my pre-paid value?
• Is there any value expiry to the pre-paid value?

Online Redemption

• What can I redeem online with my LinkPoints?
• What should I do if I have not received the vouchers I redeemed?